Refund Policy

1. Pro Subscriptions

Pro subscriptions are non-refundable once payment is made, except where required by law.

If you were charged incorrectly or experienced a technical error preventing access, contact us within 7 days for a full refund.

2. Contribution Refunds

Merry-Go does NOT hold funds. Contributions go directly between members and treasurers via automated STK Push and B2C disbursement.

If a member wants a refund for a contribution:

• Contact the group treasurer directly
• The treasurer may refund via M-Pesa
• Merry-Go cannot reverse payments

3. Service Fees

The platform service fee is non-refundable. It covers transaction processing and platform maintenance.

4. Duplicate Payments

If you were charged twice due to a technical error, contact us. We will verify the duplicate and refund it.

5. How to Request a Refund

Email: support@merry-go.ac.ke

Include in your email:

• Your phone number
• Transaction receipt or M-Pesa code
• Reason for the refund request

Processing time: 7 to 14 business days.